Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Wildzy encourages players to approach gambling as a form of entertainment, not as a source of income or a solution to financial difficulties.

Players have access to a set of tools specifically designed to support responsible play. These tools allow you to set boundaries that reflect your personal circumstances and help you stay within safe limits.

Tools Available to Players

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you deposit into your account;
• Loss Limits: Define a maximum amount you are comfortable losing within a given period;
• Session Time Limits: Control how long you play in a single session to avoid extended, unplanned gambling;
• Reality Checks: Receive periodic reminders of how long you have been playing;
• Self-Exclusion: Temporarily or permanently restrict access to your account if you feel gambling is becoming harmful;
• Cool-Off Periods: Take a short break from gambling without fully closing your account.

These tools are available through your account settings. Using them is a practical step towards maintaining a healthy relationship with gambling.

Gambling addiction is a recognised condition that can develop gradually and affect anyone. Being aware of the warning signs is an important step towards protecting your wellbeing and seeking timely support.

The following indicators may suggest that gambling is having a negative impact on your life:

• Spending more money on gambling than you can afford to lose;
• Borrowing money or selling possessions to fund gambling activity;
• Feeling anxious, irritable, or restless when not gambling;
• Chasing losses by continuing to bet in an attempt to recover money;
• Lying to friends, family, or colleagues about how much you gamble;
• Neglecting work, studies, or personal relationships due to time spent gambling;
• Using gambling as a way to cope with stress, depression, or emotional difficulties;
• Failed attempts to reduce or stop gambling despite wanting to;
• Continuing to gamble even after experiencing serious financial or personal consequences;
• Thinking about gambling persistently throughout the day.

If you identify with several of these signs, it is advisable to seek professional support. Gambling addiction is a serious condition, and early intervention leads to better outcomes.

There are effective measures that can help prevent betting addiction from developing or worsening. Wildzy recommends the following steps as part of a responsible approach to gambling:

• Set a strict budget before you begin and treat any losses as the cost of entertainment;
• Use the deposit and loss limit tools available in your account settings to enforce your budget automatically;
• Take regular breaks and set session time limits to avoid prolonged periods of play;
• Avoid gambling when you are feeling emotional, stressed, or under the influence of alcohol;
• Keep gambling separate from your daily finances by never using money intended for bills, rent, or essential expenses;
• Track the amount of time and money you spend on gambling to maintain a clear and honest picture of your activity;
• Tell a trusted friend or family member about your gambling habits so they can offer perspective and support;
• Activate self-exclusion or a cool-off period if you feel you are losing control, even temporarily;
• Explore other leisure activities to reduce the role that gambling plays in your routine;
• Seek professional help at the earliest sign of a problem rather than waiting for it to escalate.

A range of dedicated organisations provide free, confidential support for individuals affected by gambling addiction. These services are available to players, as well as to their families and friends.

• GamCare – The leading provider of free information, advice, and support for problem gambling in Great Britain. Available at www.gamcare.org.uk or via the National Gambling Helpline: 0808 8020 133 (available 24 hours a day, 7 days a week);
• Gamblers Anonymous UK – A fellowship of individuals who share their experience and support one another in recovering from gambling problems. Available at www.gamblersanonymous.org.uk;
• GamAnon – Support specifically for the families and friends of people affected by gambling addiction. Available at www.gamanon.org.uk;
• BeGambleAware – A national charity providing resources, self-help tools, and referrals to treatment services across the UK. Available at www.begambleaware.org or via the helpline: 0808 8020 133;
• Gambling Therapy – An international service providing online support and counselling, with content tailored for UK residents. Available at www.gamblingtherapy.org;
• NHS Northern Gambling Service – A specialist NHS service offering treatment for gambling addiction, available to residents in the North of England. Available at www.northerngamblingservice.nhs.uk;
• GAMSTOP – A free national self-exclusion scheme that allows you to restrict access to all UK licensed gambling websites and apps. Available at www.gamstop.co.uk.

Players who are concerned about their gambling behaviour are encouraged to contact the Wildzy support team directly. The support team can assist with activating account controls, explaining available tools, or guiding you towards appropriate external resources.

The following contact options are available:

• Live Chat: Accessible directly from the Wildzy website, available around the clock;
• Email: Players may write to the support team for assistance with account restrictions or responsible gambling queries;
• Help Centre: A dedicated section on the Wildzy website covering responsible gaming policies, account controls, and self-exclusion procedures.