Wildzy Privacy Policy

Wildzy collects personal information that users provide during registration, account management, and use of the platform’s online services. This includes, but is not limited to, the following categories of data:

• Full name and date of birth;
• Contact details, including email address and telephone number;
• Residential address and proof of identity documents;
• Financial information, including payment method details;
• Behavioural and usage data collected through technical means;
• Device and connection information, such as IP address and browser type.

Purpose of Data Collection

Personal data is collected for clearly defined purposes, including identity verification, account administration, regulatory compliance, fraud prevention, and service delivery. No data is collected beyond what is necessary for these purposes.

Protection Measures

Technical and organisational safeguards are in place to protect user information from unauthorised access, loss, or disclosure. These include encryption of data in transit, access controls, and secure storage systems.

User Rights

In accordance with United Kingdom data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, users hold the following rights:

• The right to access personal data held about them;
• The right to request correction of inaccurate information;
• The right to request deletion of data where retention is no longer necessary;
• The right to object to certain types of processing;
• The right to data portability where applicable.

Requests relating to any of the above rights may be submitted through the platform’s designated support channels.

Personal data collected through the platform is used solely for lawful, specified, and transparent purposes. The following describes how different categories of information are applied:

Account and Service Administration

User information is used to create and manage accounts, verify identity, process deposits and withdrawals, and ensure access to the platform’s full range of services.

Transaction Processing

Financial data is processed to facilitate secure payments, apply deposits and withdrawals, and maintain accurate records in compliance with regulatory requirements.

Service Improvement and Analytics

Aggregated and anonymised usage data is analysed to identify technical issues, improve site functionality, and enhance the overall user experience across the platform.

Marketing Communications

Where users have provided explicit consent, personal information may be used to send relevant promotional communications. Users retain the right to withdraw this consent at any time through account settings or by contacting support.

Regulatory Compliance

Personal data is processed as required to meet obligations under United Kingdom gambling regulation, anti-money laundering legislation, and applicable financial law. This includes sharing data with regulatory authorities when legally required.

Users have the right to access the personal data held about them at any time. Requests for access, correction, or deletion of personal information should be directed to the platform’s support team through the available contact channels.

Correction of Information

If any personal information held by the platform is found to be inaccurate or out of date, users may request that it be corrected. Supporting documentation may be required to verify the requested changes.

Deletion of Information

Users may request the deletion of personal data where it is no longer required for the purposes for which it was collected, subject to any legal or regulatory obligations that require continued retention.

Consent to Security and Payment Processing

By using the platform, users acknowledge and consent to the processing of personal and financial data as part of standard security checks and payment verification procedures carried out by authorised third-party payment service providers. This processing is necessary to facilitate secure transactions and protect user accounts from unauthorised activity.

The platform is intended exclusively for individuals aged 18 and over. Access to gambling services by minors is strictly prohibited in accordance with United Kingdom law.

Age Verification Limitations

The platform cannot independently confirm the age of users without documentary evidence. Users are required to provide valid identification documents during the verification process. Any account found to belong to a person under the age of 18 will be suspended immediately pending investigation.

Deletion of a Minor’s Data

If a parent or legal guardian believes that a minor has registered on the platform and provided personal information, they should contact the support team without delay. Upon confirmation, all personal data associated with the minor’s account will be deleted from the platform’s systems in accordance with applicable data protection law.

Personal data may be transferred to and processed in countries outside the United Kingdom, where the platform’s partners, service providers, or third-party processors are based. Such transfers may occur in connection with payment processing, identity verification, customer support, or other operational functions.

Consent to International Processing

By using the platform, users consent to the transfer and processing of their personal data in jurisdictions outside the United Kingdom. These jurisdictions may have data protection laws that differ from those applicable in the UK.

Confidentiality Assurances

All third-party partners involved in international data transfers are contractually required to maintain appropriate confidentiality and security standards. The platform takes reasonable steps to ensure that personal data is handled responsibly regardless of where it is processed.

This Privacy Policy constitutes a legally binding document that governs the collection, processing, and use of personal information in connection with the platform’s services. The terms set out in this document may alter or define the scope and legal effect of the rights and obligations applicable to users.

Acceptance and Applicability

This disclaimer applies from the moment a user accepts this policy, whether through explicit acceptance during account registration, affirmative action indicating agreement, or continued use of the platform following any published update to this document. Users who do not agree with the terms of this policy should discontinue use of the platform.

Cookies are small text files placed on a user’s device by a website in order to store information about their session or preferences. The platform uses cookies and similar tracking technologies to support the delivery and improvement of its online services.

Purposes of Cookie Use

Cookies are used for the following purposes:

• Statistical analysis to understand how users interact with the platform;
• Behavioural analysis to identify patterns and improve site performance;
• Personalisation of the user experience based on browsing history and preferences;
• Continuous improvement of site functionality and content relevance.

Retention Period

Cookies placed by the platform are retained for a period of up to 12 months, after which they expire automatically. Users may also manage or delete cookies at any time through their browser settings, although doing so may affect the functionality of certain features on the platform.

By accessing or using the platform, users confirm that they have read, understood, and accepted the terms set out in this Privacy Policy. Continued use of the platform following any update to this document constitutes acceptance of the revised version.

Prevailing Version

The most recent version of this Privacy Policy, as published on the platform’s website, supersedes all previous versions. Users are encouraged to review this document periodically to remain informed of any changes to data handling practices.

Personal data may be shared with third parties in specific circumstances, including but not limited to compliance with legal obligations, resolution of disputes, and fulfilment of contractual agreements with service providers.

Circumstances for Data Sharing

Personal information may be disclosed to third parties in the following situations:

• Where required by law or in response to a request from a regulatory or law enforcement authority;
• Where necessary to investigate, prevent, or address fraud, security issues, or violations of platform terms;
• Where a contractual agreement with a service provider requires access to certain categories of user data in order to deliver a specific service.

Consent Through Data Provision

By providing personal information to the platform, users consent to its disclosure to third parties in the circumstances described above. The scope of such disclosure is limited to what is necessary for the stated purpose, and all recipients are required to handle the data in accordance with applicable data protection standards.

The platform may contain hyperlinks to third-party websites that operate independently and maintain their own privacy policies. These external sites are not under the control of the platform, and their data handling practices are entirely separate.

Absence of Responsibility for External Sites

No responsibility is assumed for the content, privacy practices, or data use policies of any third-party website linked to from the platform. Users who follow a link to an external site do so at their own discretion.

Caution When Visiting External Sites

Users are advised to review the privacy policy of any external website before providing personal information. The platform cannot guarantee the security or confidentiality of data submitted to third-party sites.